Sales Account Manager Rebecca spent over six years at international hotel group Maritim Hotels, helping to expand the Maritim Mauritius portfolio. During her tenure the Maritim Hotel Mauritius Resort & Spa consistently achieved record sales across a range of global tour operators and was awarded the coveted distinction of 'Best Hotel in the Indian Ocean' on multiple occasions by Virgin Holidays.

After gaining an additional three and a half years’ experience in the industry, Rebecca has re-joined Maritim, manging its Conference & Incentive Travel operations. Rebecca discusses her first 100 days, new challenges and how Maritim has evolved since her time away. 

Coming home

“They say that you can never return home, however it certainly feels like it on re-joining Maritim!” says Rebecca “I am thoroughly enjoying my time back and feel I have embraced the new role well, while getting to know my key clients”.

Developing innovative incentive products for international businesses is a new side of the travel market that Rebecca has quickly gotten to grips with, “It’s an exciting part of the industry and I am eager to see how I can continue to increase Maritim’s market share.”

Ensuring she is recognised as the new ‘face’ of the incentives team has been a task that Rebecca has relished, “I have spent the first 100 days meeting as many new and potential clients as I possibly can” she says, “During my first six months at Maritim, I was out on the road a lot and attended as many trade shows and forums as I possibly could to further immerse myself in the market”. 

Rebecca describes her main challenge as trying to accommodate all client bookings and ensuring all requests are confirmed. Rebecca comments “One of my chief responsibilities is making sure that the entire hotel portfolio is always at the forefront of the client’s mind and that they never ‘switch off’ from Maritim Hotels. This means that expectations have to be constantly exceeded, not just met”.  

The next 100

Drawing comparisons between her original time at Maritim and now, Rebecca explains “When I left Maritim in 2015, we had just made the transition to Salesforce. The system is an incredible tool, allowing for internal reports to be made available with just a few clicks. Maritim have also added several new hotels to the portfolio and the company structure has changed. We now work much closer as an International Sales Team and this is mainly down to the fact that we can liaise with other teams very easily via Salesforce.”

Understanding the importance of ‘face to face’ meetings with new and existing stakeholders at industry events, Rebecca says “While they have all be useful in making new contacts and catching up with old ones, in particular CONFEC in Cannes, All About People in Lisbon and IMEX in Frankfurt have been brilliant!”

“Looking to the next 100 days”, Rebecca concludes “I have many more trade shows and forums to attend, which will ensure my high conversion rates and the visibility of the Maritim brand are maintained”.